Privacy Policy


  1. This Privacy Policy (hereinafter referred to as the Policy) applies to individuals who visit, contact our support department using the form available at support.mod (as well as support . and as well as by email or telephone, participate in contests, and those whose data we process under contracts, commitments or consents received for the transmission of commercial information by electronic means and who are over 16 years of age (hereinafter referred to as Users).
  2. Before using any of the services described in the preceding sentence (hereinafter Services), each User is required to read the Policy.
  3. The administrator of the personal data is MODECOM Europe s.r.o., based in Žilina, Vojtecha Tvrdého 17, Žilina 010 01, Slovakia, DIČ (NIP): 2120985240, IČO (REGON): 52306801 (hereinafter MODECOM/Administrator).
  4. The Administrator does not provide for the processing of personal data of children under the age of 16. Only persons 16 years of age or older may use the Services provided by MODECOM.
  5. For matters related to the Policy and data protection, you can contact the Administrator via:
  6. email:
  7. by regular mail, to: MODECOM Europe s.r.o., Vojtecha Tvrdého 17, Žilina 010 01, Slovakia, marked "Personal Data Protection".


  1. MODECOM processes Users' personal data in connection with their use of Services provided electronically, depending on the type of Service.
  2. Website As part of the maintenance of the website, MODECOM may collect data of Users visiting the site (using "cookies" and JavaScript), such as IP address, information about the Internet service provider, the User's operating system, the Internet browser used, screen resolution, device model and other data about the software and hardware used by the User. The data is subject to profiling, but it does not affect the User's use of the said service and does not have any consequences for the User. Data collected by MODECOM is processed for statistical purposes only.
  3. Technical Support Form: As part of technical support, MODECOM collects personal data provided by Users through the contact form available on the website (and support . and The data is processed in order to send confirmation of receipt of the inquiry to the e-mail address provided by the User and to send a response to this address by the technical support team, to provide assistance in the use of MODECOM products, to monitor website visits and to collect visitor statistics. The user provides his/her data voluntarily; however, the provision of some personal data (name, e-mail address, contact telephone number) is necessary because they are required to provide technical support assistance. Failure to provide them or providing false data will make it impossible to service your request. Some data (regarding the User's software and hardware) is collected automatically and may be subject to profiling, but it is irrelevant to the submission of an inquiry and its handling. It also does not cause any consequences to the User. Data subject to profiling is used only for statistical purposes.
  4. Transmission of commercial information: Based on your separate consent, MODECOM may process your personal data for the purpose of providing commercial information by electronic means. You may withdraw your consent at any time in the manner specified in the correspondence or by contacting the Administrator.
  5. Contests: Occasionally, MODECOM may hold contests during which personal data voluntarily provided by participants may be processed. Such data will be processed only for the purposes of conducting the contest as specified in the contest rules (e.g., to draw the winners or to notify the winners) for the period necessary to conduct the contest, unless the contest participant separately agrees to the processing of data for other purposes, including marketing purposes.
  6. Processing pursuant to a contract or obligation: If there is a contract or obligation between MODECOM and you or an entity where you are employed under which MODECOM processes a person's data, MODECOM will process the data until it has fulfilled its obligations to the other party, unless the processing, including storage, is required by law for longer than the period of cooperation between the two parties.


  1. Some information may be transferred to third parties providing services to the Administrator in the field of maintenance of IT infrastructure and systems, hosting, monitoring of website traffic, if it is necessary to fulfill obligations to the User. The transfer of data is carried out under data processing entrustment agreements signed with these entities.
  2. MODECOM entrusts the processing of data to third parties maintaining the principles of security, confidentiality and minimization.


  1. Any person whose data is processed by MODECOM has the right to access, rectify, erase ("right to be forgotten") or restrict processing of his or her personal data, and to object to processing.
  2. In addition, MODECOM may transfer data to an entity designated by the data subject upon request.
  3. Any person whose data is processed by MODECOM has the right to lodge a complaint with a supervisory authority.
  4. If you have consented to receive commercial information by electronic means, you have the right to withdraw your consent, without affecting the processing already performed and without affecting other services and obligations provided by MODECOM.


  1. MODECOM-owned sites and services use "cookies" and employ other tools, such as Local Storage and Session Storage, to identify a returning user, send a request, and speed up the pages. They are stored on your device when you browse MODECOM-owned sites.
  2. The information may be recorded both by the Administrator (first-party cookies) and by third parties providing services to the Administrator (third-party cookies).
  3. Cookies and other tools are used to enable you to send a request, maintain your session, and monitor website visits.
  4. The User may disable cookies in his browser at any time. Disabling them may hinder or prevent the Administrator from fulfilling its data processing purposes, and thus may prevent the Administrator from fulfilling its services or obligations to the User.


  1. The Administrator shall make every effort and use the necessary technical means to ensure that the Users' data are processed in a manner that ensures the security and confidentiality of the information.
  2. Any breach of security rules related to the processing of personal data should be immediately reported to the Administrator.

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